The Appointment Scheduler will be down for the 2017
tax preparation season.
Please call 603-893-1140 to schedule an appointment.
In an effort to maintain our mission "to provide an excellent customer service experience to all our clients" we run into a small conundrum. Through our experience, we realize that there can never be enough phone lines at certain times of the tax season or enough people to answer them. The second part of this puzzle is to continuing to answer the ringing phones while preparing a tax return. In doing so, it takes away from the dedicated service we are trying to provide the client sitting in front of us, while, at the same time, we do not want to offend the client trying to reach us. After much consideration of this issue we have arrived at a solution that we hope is satisfactory to all concerned. Whenever we can, we will answer the phone during business hours, however we will try not to do this when with a client.
Our phone lines have an answering service which will allow callers to leave a message with a tax question or request a return call back to schedule an appointment. We will return all of these calls within a 24 hour time period.
As an alternative to calling for an appointment, we have arranged for anOnline Appointment Scheduler. This will allow you to go to the main web page ofAppointment Questand see exactly what appointments we have available to you. You will have the opportunity to arrange your own appointment when it best meets your schedule, and also request an e-mail reminder when this appointment is due.
For tax questions, you can e-mail us at firstname.lastname@example.org. We will answer these e-mails on a regular basis. If you leave your phone number in the e-mail, we will call you with our answers if an explanation of the tax law is required.
From our own experience, we realize that most telephone calls you make in today's society leaves you with a gazillion phone options answered by a computer. The end result of this service is usually utter frustration while never reaching a live person with whom we can speak.We do hope that this compromise is satisfactory to all and does not hurt our quest towards an excellent customer service experience.
Online Appointment Scheduler
Click on this link,http://www.appointmentquest.com/provider/2060094931, which will take you to our online appointment scheduler. Click on "Make Appointment for Tax Preparation". This brings you to our appointment calendar. First, advance to the month, and then click on the day/date you wish to have your appointment. The available time slots for that day are listed below. Each appointment is preset to 1 hour. (if you are planning on having more than one return prepared during your appointment, such as for a dependent, pick a time slot with a sequential opening because you will need to return to set that appointment.) After selecting a time, enter your name, telephone #, e-mail address for confirmation and reminder of appointment, and snail mail address.
Click "Proceed". Verify your information
Click "Make Appointment". You are issued a user name and password which you can accept or change for your convenience